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Q. Who can attend in-person? 

In-person attendance is open to NCMA Members first. If nonmembers would like to attend, they can add themselves to the waitlist for in-person during registration. If there is space, they will be notified by March 5, 2021 and they will have to go into Attendee Service Station to add it to their registration for an additional $125. 

Q. Where is SubCon located? 

If you are attending in-person, it will be held at Convene, located at 1201 Wilson Boulevard in Arlington, VA between North Lynn Street and North Moore Street near the Rosslyn Metro Station. 

Please visit the Location and Lodging page for more information on parking, hotels, and safety protocols. 

Q. How many CPE/CLP credits can I earn? 

You can earn up to 16.8 credits by attending live sessions, in-person or virtually, and by watching OnDemand content. 

Q. I have a disability and need special accommodations. How can I ensure accessibility? 

Please indicate your need for special accommodations when registering for SubCon and NCMA will contact you to ensure your reasonable requests are met. Every effort will be made to accommodate advanced requests and day-of requests may be delayed. 

Q. Is membership included in my registration? 

Individual and group nonmember registrations include a one-year membership to NCMA. Your membership term will run from April 2021-March 2022.  Memberships will be activated after SubCon, no later than April 14, 2021. 

Q. Who can I contact about questions regarding my NCMA membership? 

Please contact Memberservices@ncmahq.org 

Q. Who can I contact about questions about SubCon? 

Please contact meetings@ncmahq.org  

Q: How long will OnDemand sessions be available on the virtual platform?  

All OnDemand sessions will be available the next day until 30 days after the event ends on April 9, 2020. 

Technology Requirements 

Q. What are the technology requirements to attend this event? 

To prepare for SubCon 2021, make sure your technology is compatible with our systems. You can run a system check by clicking here

  • Browser: Make sure you are using a compatible browser such as Google Chrome or Mozilla Firefox. Safari, Internet Explorer and Edge are not compatible with our systems. 

  • WiFi/Internet: You will need a high-speed, internet-connected device. At least 20Mbps download speed is recommended for the best experience. 

  • Security Restrictions: Check with your company’s IT department to ensure you don’t have any pop-up blockers or spyware installed that would limit your access to the event. 

  • Webcam and Mic: If you would like to participate in 1:1 appointments and networking with other attendees, speakers or exhibitors, you will need to have a working webcam and mic. 

  • Other requirements to keep in mind: 

The event platform is compatible with laptops, desktops, tablets, and smartphones.  

Please ensure you review the System Requirements Checklist prior to the event to ensure you can successfully participate online.  

  • No VPN 

  • Clear cookies/cache 

  • Check your internet speed   

  • Close any other applications on your computer if you experience difficulties during the event as they can slow down your connectivity.  

Q. Do I need to install or download anything to attend the event? 

There is no need to download or install anything prior to the conference. The event will automatically open in a web browser. If windows do not open automatically, be sure to double-check that pop-ups are allowed in your browser. 


Q. What is NCMA doing to ensure a comfortable and safe event environment? 

We are working extremely hard to create a comfortable and sanitary environment for all attendees. Working closely with Convene, we will be implementing health screening and temperature checks for attendees, speakers, and staff, redesigning space to facilitate proper social distancing, providing hand sanitizer stations, providing individually packaged nourishment, and increasing cleaning and disinfection frequency.  

While we can certainly take these steps, it is critically important that you, the attendee, also do your part. Therefore, every person attending this event is expected to diligently follow the well-being policies and protocols put in place for this event. 


  • Face coverings are required throughout the entire event, at all times, except when consuming food & beverages.  


  • Hand sanitizer stations are provided throughout the venue. Please use them every time you enter each session room and in the coffee break and lunch areas.  


  • No known exposure or symptoms of COVID-19 14 days prior to the event (after March 22, 2021). If you are exposed or have symptoms, we will switch you to a virtual attendee. 


  •  Keep a minimum distance of at least 6 feet from other attendees (including when engaging in conversations, during breaks, and during any meals). Please be aware of other attendees’ comfort level, marked by red, yellow, or green lanyards. 


  •  Follow the traffic flow directional signage for entering and exiting. 

Q. What happens if I do not feel safe attending after registering for In-Person or get sick prior to SubCon?   

We understand circumstances change and will switch your registration to virtual and refund you the difference between in-person and virtual. 

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