Login Info and Troubleshooting

Login Instructions

Envision 2020 Attendee Service Center- You will access Envision 2020 by logging in through the Attendee Service Center.

· Forgot your Login Information? Check your “Know Before You Go” email from asboreq@asbointl.org for your attendee center log-in. You may also reset your password through the sign in portal on the Attendee Service Center page.

Watch this quick tutorial on how to access live sessions from the event platform.

ASBO Learn - You will use the ASBO Learn platform to access Micro Courses, On-Demand sessions, and SFO Exam Prep sessions that are included with your Envision 2020 registration.

Login Information

• Please use the same login credentials you use to login to the Network.
• If you are not an ASBO International member but have registered for Envision 2020 conference, please use the login credentials you created when registering, or use the contact below to locate your login information. 
• To reset your ASBO Learn username or password go to https://customer.asbointl.org/Customer/Sign_In.aspx. (You do NOT need to create a new account, as this may cause duplicate records and additional login problems.)

Accessing Content in ASBO Learn

Watch this quick tutorial on how to access on demand courses from the event platform.

• Once you're logged into ASBO Learn, search the title of the content you'd like to access. 
• Put the item in your cart and use the code ENVISION20 when you check out to access content at no charge as part of your Envision 2020 registration. You will be able to use this code through October 2, 2021, for Envision 2020 education content. The code will only work for those registered for the virtual conference.

Contact us if you need further assistance logging in:

Envision 2020 login: Email education@asbointl.org or call 866.682.2729 x 7066.

ASBO Learn login: Email asboreq@asbointl.org or call 866.682.2729 x 7080.

Connection Instructions

Web Browser Help:

1. Check that you are using the latest version of Google Chrome (recommended), Firefox (recommended), Microsoft Edge, or Safari web browser.
2. Minimum download and upload speed to join a session as an attendee without interruption is 2Mbps
3. Disable any known firewall that might be blocking access. You may need to contact your IT department to open any necessary ports. At minimum TCO ports 80 and 442 should be open.
4. If possible, use hard-wired internet instead of WiFi.
5. Learn other solutions for increasing your internet speed here.

Common Troubleshooting Tips For all Live Learns, Solutions Circuits, and the Keynote session:

I’m getting a “Connection can’t be established” screen:

• Check your speed to ensure it meets above minimum requirements or try connecting from a different device.

· Disable any Firefox or Chrome extensions that might be blocking WebRTC or talk to your IT team to open any necessary ports.

I have no sound and can’t hear the presenters:

· Upon logging in, you will be prompted to accept the audio stream.

· To adjust volume, use your device’s volume controls.
·  Make sure your computer is not muted and that your speakers/headphones are working properly.

· Try refreshing your browser in an incognito window.

· Try restarting your computer.

I can’t see the presenter’s video:

· Try refreshing your browser or opening an incognito window. Make sure your audio is on after refreshing.

· Make sure your internet speed meets the minimum requirements listed above.