FAQs

October 14-16, 2024
Houston, Texas

George R. Brown Convention Center
1001 Avenida de las Americas
Houston, Texas 77010
Main Line: 713-853-8000
Toll Free: 800-427-4697

FULL CONFERENCE - Registration Includes:

• Access to three days of conference education sessions
• Access to three Keynote presentations
• Experience Hall entry
• Lunch provided Monday, Tuesday and Wednesday
• Access to the Sunday night Welcome Reception
• Access to the Experience Hall Pub Crawl and VRC Welcome Party on Monday night
• Pre-approval for CRA, CRM, and IGP credits

KEYNOTE + CONNECT PASS - Registration Includes:

• Access to three Keynote presentations
• Experience Hall entry
• Lunch provided Monday, Tuesday and Wednesday
• Access to the Sunday night Welcome Reception
• Access to the Experience Hall Pub Crawl and VRC Welcome Party on Monday night

EVENING NETWORKING PASS - Registration Includes:

• Access to the Sunday night Welcome Reception
• Access to the Experience Hall Pub Crawl and VRC Welcome Party on Monday night

Participants can pay via credit card during registration that will be securely processed.

If a participant cannot pay for registration by credit card, checks and wire transfers are accepted. Please select the "Send Invoice" option during the payment step. 

If paying by check, please contact Conference@armaintl.org for mailing instructions.

Registration Cancellation Policy: 
Cancellation requests received by August 16, 2024, will be subject to a 20% cancellation fee. Cancellation requests received August 17, 2024, through September 13, 2024, will be subject to a 50% cancellation fee. All refund requests received after September 13, 2024, will not be honored or transferable to future conferences unless you meet the requirements of one of the below stated cancellation policy clauses. Substitutions are encouraged.  

All cancellations must be received in writing; made by the registered attendee and/or credit card holder; and must include the name of the attendee and/or transaction number. Please send all written cancellations to Conference@armaintl.org.  
Refunds will be issued via the original payment method used no later than 30 days after cancellation has been approved. 
No-shows will not receive a refund or credit toward future ARMA InfoCons.
 
Substitution Policy: 
Substitution of registration is permitted through October 7, 2024, with written consent. Any substitution must be of the same type (that is, Member for Member, and Non-Member for Non-Member). The individual submitting the substitution request is responsible for all financial obligations. A $100 administrative fee will apply for each substitution. 

Travel Restrictions: 
If travel restrictions are imposed in the country where the registrant is traveling from, and these restrictions prohibit that registrant’s attendance at this event, you will have the option for a full refund or to put the value of registration towards the 2025 Conference.

Event Cancellation/Postponement/Repurposing: 
ARMA International is committed to the safety and well-being of all its members and will take all appropriate precautions to ensure  that all live events are safe. If ARMA International must cancel an in-person event due to low registration; public health issues and/or government policy; or other circumstances which would make the event non-viable, ARMA International will offer registrants a full refund. Should ARMA International postpone the event, your registration will be transferred to the same event at the new, future date, with an option to request a full or partial refund. ARMA International is not responsible for reimbursement of any expenses incurred related to the cancellation or postponement of an event. 

By registering for ARMA InfoCon 2024 you agree to receive conference related emails, text messages, and other electronic communications from ARMA International. You acknowledge that your contact information will be entered into ARMA InfoCon 2024 event registration system, app, and website.  

By registering for ARMA InfoCon 2024, you acknowledge that ARMA International may share your name with the Hilton Americas-Houston in a registration list to audit rooms for the event housing block and flag for inclusion in the group block for on-site room deliveries.  

By registering for ARMA InfoCon 2024, you grant ARMA International explicit permission to include your email address in a list provided to attendees, exhibitors, and business partners participating in the event. If you’d like to opt out, please email Conference@armaintl.org.  

By registering for ARMA InfoCon 2024, you grant full permission to ARMA International to use and distribute any images, videos, and audio of you captured at our event for the purposes of event documentation, media coverage, or future promotion. Photographs and videos may be published on ARMA International’s website, social media accounts, or in other digital and print publications. If you’d like to opt out, please email Conference@armaintl.org.  

Disclosure of SMS Consent: By providing your mobile phone number, you are giving consent to receive autodialed calls, pre-recorded & artificial audio, SMS/MMS texts, or other electronic communications from ARMA International at the email and phone number provided, even if the number is on a corporate, state, or national Do Not Call List. This consent is not a requirement for purchasing any goods or services. Messaging Frequency may vary. Standard message and data rates may apply.

Instructions for Opting Out: To stop receiving these messages, simply reply STOP to any message we send. For assistance, reply HELP or contact our customer service at Conference@armaintl.org. 

Privacy Policy:  Your information will be used in accordance with our Privacy Policy.

ARMA International is committed to providing a safe, productive, and welcoming environment for the entire RIM/IG community and ARMA International staff. All conference participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, sponsors, staff, and service providers, are expected to comply with this code of conduct. It applies to all ARMA International events, including those sponsored by companies and organizations held in conjunction with ARMA International, in public or private facilities. 

ARMA International does not tolerate any form of discrimination or harassment. In response to any incident of unacceptable behavior, ARMA International reserves the right to take any action deemed necessary and appropriate, including immediate removal from the event without refund and the right to prohibit attendance at any future event. 
Examples of Unacceptable Behavior 

• Harassment, intimidation, or discrimination. 
• Physical or verbal abuse. 
• Inappropriate verbal comments related to gender, age, pregnancy, marital status, sexual orientation, disability, personal appearance, race, religion, or national origin. 
• Inappropriate use of nudity and/or sexual images in public spaces or in presentations. 
• Harassing, threatening, or stalking. 
• Unwanted touching, unwanted remarks of a sexual nature, unwelcome comments about someone’s body or personal appearance, and unwelcome attention. 

• Be aware of your surroundings at all times. 
• Do not wear earbuds. 
• Use the buddy system when walking to and from event venues, including networking event locations during early or late hours. 
• Don’t wear your meeting badge on the street. Take it off as soon as you leave the building/venue. 
• Don’t carry a lot of cash or credit cards. Leave in your hotel room safe. 
• Don’t leave personal property unattended anywhere, anytime. 

At this time ARMA is not requiring proof of COVID-19 vaccination status or a negative test result to attend an ARMA in-person meeting or event. Mask-wearing at ARMA meetings and events is optional.

ARMA expects attendees to take responsibility themselves and to not attend in-person meetings and events if feeling sick or have tested positive for COVID-19. ARMA will be following guidance from the Centers for Disease Control (CDC) to reduce infection from COVID-19 and to protect against severe complications.  For more information, please visit: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/stay-up-to-date.html.

ARMA's Meetings & Events Entry Policy is subject to change based on COVID-19 community levels and any updated guidance from federal or state officials in localities hosting an ARMA in-person meetings or events. Guidance on COVID-19 is continually updated, and ARMA appreciates the understanding of its stakeholders as we seek to provide valuable, timely face-to-face programming while prioritizing the health and safety of our members.

Houston, Texas is in Central Time zone (CT).

The dress code for conference is business casual. Consider dressing in layers because the meeting rooms can be chilly.

Please contact ARMA at Conferece@armaintl.org with any ADA requests. This request should be submitted as soon as possible, and no later than 3 weeks from the start of the event.

For any dietary needs, please complete this question accordingly during the registration process.

Your name, phone number and email address may be included in pre and post conference attendee lists that can be used by exhibitors/business partners affiliated with ARMA InfoCon 2024 for promotional purposes.  If you wish to have your information removed, please contact Conference@armaintl.org.

If you don’t see your question answered here, please contact our team at Conference@armaintl.org.

A Certificate of Attendance will be available to conference attendees after the event in the Attendee Service Center. Attendees will receive email notification when certificates are available for download.  

Check the CEU Center page for details on CEU pre-approval hours. 

To request a copy of a previous years' conference Certificate of Attendance, please email Conference@armaintl.org.