FAQs


When and Where? May 13-15, 2025 Le Westin Montreal 270 Rue Saint-Antoine O, Montréal, QC H2Y 0A3, Canada Phone: +1 514-380-3333
What Does My Registration Include? Full Conference Registrants Receive: Access to three days of conference education sessions Access to all social events Access to keynote presentations Access to exhibit hall Pre-approval for CRA, CRM, and IGP credits GUEST EVENING SOCIAL PASS - Registration Includes: Access to all social events This option is only available as an add-on for guests of full conference registrants. This option is ideal for partners / spouses of conference attendees.
Forms of Payment Accepted Participants can pay via credit card during registration that will be securely processed. If a participant cannot pay for registration by credit card, checks and wire transfers are accepted. Please select the "Send Invoice" option during the payment step. If paying by check, please contact conference@armaintl.org for mailing instructions.
Cancellation Policy Cancellation Policies Registration Cancellation Policy: Cancellation requests received by March 18, 2025, will be subject to a 20% cancellation fee. Cancellation requests received March 19, 2025, through April 15, 2025, will be subject to a 50% cancellation fee. All refund requests received after April 16, 2025, will not be honored or transferable to future conferences unless you meet the requirements of one of the below stated travel restrictions, event cancellation circumstances or medical emergency clauses. Substitutions are encouraged. All cancellations must be received in writing; made by the registered attendee and/or credit card holder; and must include the name of the attendee and/or transaction number. Please send all written cancellations to Conference@armaintl.org. Refunds will be issued via the original payment method used no later than 30 days after cancellation has been approved. No-shows will not receive a refund or credit toward future ARMA Canada conferences. Substitution Policy: Substitution of registration is permitted through April 29, 2025, with written consent. Any substitution must be of the same type (that is, for Member, and Non-Member for Non-Member). The individual submitting the substitution request is responsible for all financial obligations. A $100 administrative fee will apply for each substitution. Travel Restrictions: If travel restrictions are imposed in the country where the registrant is traveling from, and these restrictions prohibit that registrant’s attendance at this event, you will have the option for a full refund or to put the value of registration towards the 2026 Conference. Event Cancellation/Postponement/Repurposing: ARMA International is committed to the safety and well-being of all its members and will take all appropriate precautions to ensure all live events are safe. If ARMA International must cancel an in-person event due to low registration, public health issues and/or government policy, or other circumstances which would make the event non-viable, ARMA International will offer registrants a full refund. Should ARMA International postpone the event, your registration will be transferred to the same event at the new, future date, with an option to request a full or partial refund. ARMA International is not responsible for reimbursement of any expenses incurred related to the cancellation or postponement of an event. Medical Emergency: If you need to cancel due to a medical emergency, the cancellation request will be considered after the conference at ARMA’s discretion. Documentation will be required with the cancellation request.
Marketing & Communications Policy By registering for ARMA Canada 2025 you agree to receive conference related emails, text messages, and other electronic communications from ARMA International. You acknowledge that your contact information will be entered into ARMA Canada 2025 event registration system, app, and website. By registering for ARMA Canada 2025, you acknowledge that ARMA International may share your name with the JW Marriott Plant Riverside District in a registration list to audit rooms for the event housing block and flag for inclusion in the group block for on-site room deliveries. By registering for ARMA Canada 2025, you grant ARMA International explicit permission to include your email address in a list provided to attendees, exhibitors, and business partners participating in the event. If you’d like to opt out, please email Conference@armaintl.org. By registering for ARMA Canada 2025, you grant full permission to ARMA International to use and distribute any images, videos, and audio of you captured at our event for the purposes of event documentation, media coverage, or future promotion. Photographs and videos may be published on ARMA International’s website, social media accounts, or in other digital and print publications. If you’d like to opt out, please email Conference@armaintl.org. Disclosure of SMS Consent: By providing your mobile phone number, you are giving consent to receive autodialed calls, pre-recorded & artificial audio, SMS/MMS texts, or other electronic communications from ARMA International at the email and phone number provided, even if the number is on a corporate, state, or national Do Not Call List. This consent is not a requirement for purchasing any goods or services. Messaging Frequency may vary. Standard message and data rates may apply. Instructions for Opting Out: To stop receiving these messages, simply reply STOP to any message we send. For assistance, reply HELP or contact our customer service at Conference@armaintl.org. Privacy Policy: Your information will be used in accordance with our Privacy Policy.
ARMA Meeting & Events Entry Policy At this time ARMA is not requiring proof of COVID-19 vaccination status or a negative test result to attend an ARMA in-person meeting or event. Mask-wearing at ARMA meetings and events is optional. ARMA expects attendees to take responsibility themselves and to not attend in-person meetings and events if feeling sick or have tested positive for COVID-19. ARMA will be following guidance from the Centers for Disease Control (CDC) and The Public Health Agency of Canada on measures to reduce infection from COVID-19 and to protect against severe complications. For more information, please visit: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/stay-up-to-date.html. and https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html. ARMA's Meetings & Events Entry Policy is subject to change based on COVID-19 community levels and any updated guidance from federal or state officials in localities hosting an ARMA in-person meetings or events. Guidance on COVID-19 is continually updated, and ARMA appreciates the understanding of its stakeholders as we seek to provide valuable, timely face-to-face programming while prioritizing the health and safety of our members.
Time Zone Montreal is in Eastern Time (ET) zone (GMT-5).
Dress Code The dress code for conference is business casual. Consider dressing in layers because the meeting rooms can be chilly.
Special Accommodations Please contact ARMA at Conference@armaintl.org with any ADA requests. This request should be submitted as soon as possible, and no later than 3 weeks from the start of the event. For any dietary needs, please complete this question accordingly during the registration process.
Other Questions? Your name, phone number and email address may be included in pre and post conference attendee lists that can be used by exhibitors/business partners affiliated with ARMA Canada Information Conference 2025 for promotional purposes. If you wish to have your information removed, please contact Conference@armaintl.org. If you don’t see your question answered here, please contact our team at conference@armaintl.org.

May 13-15, 2025

Le Westin Montreal
270 Rue Saint-Antoine O,
Montréal, QC H2Y 0A3, Canada
Phone: +1 514-380-3333

Full Conference Registrants Receive:

Access to three days of conference education sessions
Access to all social events
Access to keynote presentations
Access to exhibit hall
Pre-approval for CRA, CRM, and IGP credits

GUEST EVENING SOCIAL PASS - Registration Includes:

Access to all social events

This option is only available as an add-on for guests of full conference registrants. This option is ideal for partners / spouses of conference attendees.

Forms of Payment Accepted

Participants can pay via credit card during registration that will be securely processed.

If a participant cannot pay for registration by credit card, checks and wire transfers are accepted. Please select the "Send Invoice" option during the payment step.

If paying by check, please contact conference@armaintl.org for mailing instructions.

Cancellation Policy

Cancellation Policies
Registration Cancellation Policy:
Cancellation requests received by March 18, 2025, will be subject to a 20% cancellation fee. Cancellation requests received March 19, 2025, through April 15, 2025, will be subject to a 50% cancellation fee. All refund requests received after April 16, 2025, will not be honored or transferable to future conferences unless you meet the requirements of one of the below stated travel restrictions, event cancellation circumstances or medical emergency clauses. Substitutions are encouraged.

All cancellations must be received in writing; made by the registered attendee and/or credit card holder; and must include the name of the attendee and/or transaction number. Please send all written cancellations to Conference@armaintl.org.
Refunds will be issued via the original payment method used no later than 30 days after cancellation has been approved.
No-shows will not receive a refund or credit toward future ARMA Canada conferences.

Substitution Policy:
Substitution of registration is permitted through April 29, 2025, with written consent. Any substitution must be of the same type (that is, for Member, and Non-Member for Non-Member). The individual submitting the substitution request is responsible for all financial obligations. A $100 administrative fee will apply for each substitution.

Travel Restrictions:
If travel restrictions are imposed in the country where the registrant is traveling from, and these restrictions prohibit that registrant’s attendance at this event, you will have the option for a full refund or to put the value of registration towards the 2026 Conference.

Event Cancellation/Postponement/Repurposing:
ARMA International is committed to the safety and well-being of all its members and will take all appropriate precautions to ensure all live events are safe. If ARMA International must cancel an in-person event due to low registration, public health issues and/or government policy, or other circumstances which would make the event non-viable, ARMA International will offer registrants a full refund. Should ARMA International postpone the event, your registration will be transferred to the same event at the new, future date, with an option to request a full or partial refund. ARMA International is not responsible for reimbursement of any expenses incurred related to the cancellation or postponement of an event.

Medical Emergency:
If you need to cancel due to a medical emergency, the cancellation request will be considered after the conference at ARMA’s discretion. Documentation will be required with the cancellation request.

Marketing & Communications Policy

By registering for ARMA Canada 2025 you agree to receive conference related emails, text messages, and other electronic communications from ARMA International. You acknowledge that your contact information will be entered into ARMA Canada 2025 event registration system, app, and website.

By registering for ARMA Canada 2025, you acknowledge that ARMA International may share your name with the JW Marriott Plant Riverside District in a registration list to audit rooms for the event housing block and flag for inclusion in the group block for on-site room deliveries.

By registering for ARMA Canada 2025, you grant ARMA International explicit permission to include your email address in a list provided to attendees, exhibitors, and business partners participating in the event. If you’d like to opt out, please email Conference@armaintl.org.

By registering for ARMA Canada 2025, you grant full permission to ARMA International to use and distribute any images, videos, and audio of you captured at our event for the purposes of event documentation, media coverage, or future promotion. Photographs and videos may be published on ARMA International’s website, social media accounts, or in other digital and print publications. If you’d like to opt out, please email Conference@armaintl.org.

Disclosure of SMS Consent: By providing your mobile phone number, you are giving consent to receive autodialed calls, pre-recorded & artificial audio, SMS/MMS texts, or other electronic communications from ARMA International at the email and phone number provided, even if the number is on a corporate, state, or national Do Not Call List. This consent is not a requirement for purchasing any goods or services. Messaging Frequency may vary. Standard message and data rates may apply.

Instructions for Opting Out: To stop receiving these messages, simply reply STOP to any message we send. For assistance, reply HELP or contact our customer service at Conference@armaintl.org.

Privacy Policy: Your information will be used in accordance with our Privacy Policy.

ARMA Meeting & Events Entry Policy

At this time ARMA is not requiring proof of COVID-19 vaccination status or a negative test result to attend an ARMA in-person meeting or event. Mask-wearing at ARMA meetings and events is optional.

ARMA expects attendees to take responsibility themselves and to not attend in-person meetings and events if feeling sick or have tested positive for COVID-19. ARMA will be following guidance from the Centers for Disease Control (CDC) and The Public Health Agency of Canada on measures to reduce infection from COVID-19 and to protect against severe complications. For more information, please visit: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/stay-up-to-date.html. and https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html.

ARMA's Meetings & Events Entry Policy is subject to change based on COVID-19 community levels and any updated guidance from federal or state officials in localities hosting an ARMA in-person meetings or events. Guidance on COVID-19 is continually updated, and ARMA appreciates the understanding of its stakeholders as we seek to provide valuable, timely face-to-face programming while prioritizing the health and safety of our members.

Time Zone

Montreal is in Eastern Time (ET) zone (GMT-5).

Dress Code

The dress code for conference is business casual. Consider dressing in layers because the meeting rooms can be chilly.

Special Accommodations

Please contact ARMA at Conference@armaintl.org with any ADA requests. This request should be submitted as soon as possible, and no later than 3 weeks from the start of the event.

For any dietary needs, please complete this question accordingly during the registration process.

Other Questions?

Your name, phone number and email address may be included in pre and post conference attendee lists that can be used by exhibitors/business partners affiliated with ARMA Canada Information Conference 2025 for promotional purposes. If you wish to have your information removed, please contact Conference@armaintl.org.

If you don’t see your question answered here, please contact our team at conference@armaintl.org.