FAQs


When and Where? July 17-19, 2023 The Westin Harbour Castle, Toronto 1 Harbour Square Toronto, ON M5J 1A6, Canada Phone: +1 416-869-1600
Hotel Information How to book: Registrants will have the opportunity to make their hotel room reservation at the Westin Harbour Castle, Toronto during the registration process. If you choose to not book your room at the time of registration, you may do so at any time after in the Attendee Service Center. Please note - when booking your room the system will display your full nightly rate to include all applicable taxes. Hotel Block Deadline: Friday, June 16, 2023, 5PM ET Room Block Rates: Single/Double Occupancy: $304.00CAD per night Triple Occupancy: $324.00CAD per night Quadruple Occupancy: $344.00CAD per night Check-in/Check-out: Check-in: 3:00 pm, Check-out: 12:00 pm Key Amenities: CDC-Certified Enhanced Cleaning Procedures, fitness room, heated pool, and sundeck, and more Parking: Daily: $40.00CAD; Valet: $40.00CAD
What Does My Registration Include? Full Conference Registrants Recieive: Access to three days of conference education sessions Access to the Sunday night welcome reception Access to two Keynote presentations Exhibit Hall entry Breakfast and lunch provided Monday, Tuesday and Wednesday Access to the Exhibit Hall Pub Crawl on Monday night Access to the Canada Party on Tuesday night Pre-approval for CRA, CRM, and IGP credits Keynote & Connect Pass Registrants Receive: Access to the Sunday night welcome reception Access to two Keynote presentations Exhibit Hall entry Access to the Exhibit Hall Pub Crawl on Monday night Access to the Canada Party on Tuesday night
Forms of Payment Accepted Participants can pay via credit card during registration that will be securely processed. If a participant cannot pay for registration by credit card, checks and wire transfers are accepted. Please select the "Send Invoice" option during the payment step. If paying by check, please contact conference@armaintl.org for mailing instructions.
Cancellation Policy Registration Cancellation Policy: Cancellation requests received by May 16, 2023, will be subject to a 20% cancellation fee. Cancellation requests received May 17, 2023, through June 16, 2023, will be subject to a 50% cancellation fee. All refund requests received after June 16, 2023, will not be honored or transferable to future conferences unless you meet the requirements of one of the below stated cancellation policy clauses. Substitutions are encouraged. All cancellations must be received in writing; made by the registered attendee and/or credit card holder; and must include the name of the attendee and/or transaction number. Please send all written cancellations to Conference@armaintl.org. Refunds will be issued via the original payment method used no later than 30 days after cancellation has been approved. No-shows will not receive a refund or credit toward future ARMA Canada Information Conferences. Substitution Policy: Substitution of registration is permitted through July 7, 2023, with written consent. Any substitution must be of the same type (that is, for Member, and Non-Member for Non-Member). The individual submitting the substitution request is responsible for all financial obligations. A $100 administrative fee will apply for each substitution. Travel Restrictions: If travel restrictions are imposed in the country where the registrant is traveling from, and these restrictions prohibit that registrant’s attendance at this event, you will have the option for a full refund or to put the value of registration towards the 2024 Conference. Event Cancellation/Postponement/Repurposing: ARMA International is committed to the safety and well-being of all its members and will take all appropriate precautions to ensure the all live events are safe. If ARMA International must cancel an in-person event due to low registration; public health issues and/or government policy; or other circumstances which would make the event non-viable, ARMA International will offer registrants a full refund. Should ARMA International postpone the event, your registration will be transferred to the same event at the new, future date, with an option to request a full or partial refund. ARMA International is not responsible for reimbursement of any expenses incurred related to the cancellation or postponement of an event.
Marketing & Communications Policy By registering for the ARMA Canada Information Conference 2023 you agree to receive conference related emails, text messages, and other electronic communications from ARMA International. You acknowledge that your contact information will be entered into the ARMA Canada Information Conference 2023 event registration system, app, and website. By registering for ARMA Canada Information Conference 2023, you acknowledge that ARMA International may share your name with The Westin Harbour Castle, Toronto in a registration list to audit rooms for the event housing block and flag for inclusion in the group block for on-site room deliveries. By registering for the ARMA Canada Information Conference 2023, you grant ARMA International explicit permission to include your email address in a list provided to attendees, exhibitors, and business partners participating in the event. If you’d like to opt out, please email Conference@armaintl.org. By registering for the ARMA Canada Information Conference 2023, you grant full permission to ARMA International to use and distribute any images, videos, and audio of you captured at our event for the purposes of event documentation, media coverage, or future promotion. Photographs and videos may be published on ARMA International’s website, social media accounts, or in other digital and print publications. If you’d like to opt out, please email Conference@armaintl.org. To learn about ARMA International’s Privacy Policy, please CLICK HERE.
Code of Conduct ARMA International is committed to providing a safe, productive, and welcoming environment for the entire RIM/IG community and ARMA International staff. All conference participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, sponsors, staff, and service providers, are expected to comply with this code of conduct. It applies to all ARMA International events, including those sponsored by companies and organizations held in conjunction with ARMA International, in public or private facilities. ARMA International does not tolerate any form of discrimination or harassment. In response to any incident of unacceptable behavior, ARMA International reserves the right to take any action deemed necessary and appropriate, including immediate removal from the event without refund and the right to prohibit attendance at any future event. Examples of Unacceptable Behavior Harassment, intimidation, or discrimination. Physical or verbal abuse. Inappropriate verbal comments related to gender, age, pregnancy, marital status, sexual orientation, disability, personal appearance, race, religion, or national origin. Inappropriate use of nudity and/or sexual images in public spaces or in presentations. Harassing, threatening, or stalking. Unwanted touching, unwanted remarks of a sexual nature, unwelcome comments about someone’s body or personal appearance, and unwelcome attention. If you experience harassment or notice that someone else is being harassed, contact either Nathan Hughes, at nate.hughes@armaintl.org, or Tricia Smith, at tricia.smith@armaintl.org, so that we may investigate and take appropriate action. Responsible Drinking At ARMA International events, including receptions, where both alcoholic and non-alcoholic beverages are served, attendees and staff who choose to drink alcoholic beverages are expected to drink responsibly. ARMA International and convention, hotel, or venue event staff have the right to deny service to attendees for any reason and may require an attendee to leave the event. Personal Safety and Security ARMA International is committed to providing a safe and secure environment at its events by working with venue staff to make sure everyone is safe. We ask that attendees report any questionable or concerning activity to ARMA International or convention, hotel, or venue event staff. Be aware of your surroundings at all times. Do not wear earbuds. Use the buddy system when walking to and from event venues, including networking event locations during early or late hours. Don’t wear your meeting badge on the street. Take it off as soon as you leave the building/venue. Don’t carry a lot of cash or credit cards. Leave in your hotel room safe. Don’t leave personal property unattended anywhere, anytime. ARMA International reserves the right to, in its sole discretion, refuse entrance to the conference and/or remove any individual whose behavior is disruptive and/or is not consistent with the character and purpose of the event. All ARMA Canada Information Conference 2023 badges are the property of ARMA International and must be returned upon request.
ARMA Meeting & Events Entry Policy At this time ARMA is not requiring proof of COVID-19 vaccination status or a negative test result to attend an ARMA in-person meeting or event. Mask-wearing at ARMA meetings and events is optional. ARMA expects attendees to take responsibility themselves and to not attend in-person meetings and events if feeling sick or have tested positive for COVID-19. ARMA will be following guidance from the Centers for Disease Control (CDC) and The Public Health Agency of Canada on measures to reduce infection from COVID-19 and to protect against severe complications. For more information, please visit: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/stay-up-to-date.html. and https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html. ARMA's Meetings & Events Entry Policy is subject to change based on COVID-19 community levels and any updated guidance from federal or state officials in localities hosting an ARMA in-person meetings or events. Guidance on COVID-19 is continually updated, and ARMA appreciates the understanding of its stakeholders as we seek to provide valuable, timely face-to-face programming while prioritizing the health and safety of our members.
Registration Hours Registration will be located in the Metropolitan Foyer. Please follow onsite directional signage for the hotel conference center. Hours: Sunday, July 16: 8:00am -7:00pm Monday, July 17: 7:00am - 5:00pm Tuesday, July 18: 7:00am - 5:00pm Wednesday, July 19: 7:00am - 2:00pm Registration on Wednesday, July 19 will be in the hotel main lobby
Time Zone Toronto, Ontario is in Eastern Time zone (ET).
Dress Code The dress code for conference is business casual. Consider dressing in layers because the meeting rooms can be chilly.
Special Accommodations Please contact ARMA at Conference@armaintl.org with any ADA requests. This request should be submitted as soon as possible, and no later than 3 weeks from the start of the event. For any dietary needs, please complete this question accordingly during the registration process.
Other Questions? Your name, phone number and email address may be included in pre and post conference attendee lists that can be used by exhibitors/business partners affiliated with ARMA Canada Information Conference 2023 for promotional purposes. If you wish to have your information removed, please contact Conference@armaintl.org. If you don’t see your question answered here, please contact our team at conference@armaintl.org.

July 17-19, 2023

The Westin Harbour Castle, Toronto
1 Harbour Square
Toronto, ON M5J 1A6, Canada
Phone: +1 416-869-1600

Hotel Information

How to book:
Registrants will have the opportunity to make their hotel room reservation at the Westin Harbour Castle, Toronto during the registration process. If you choose to not book your room at the time of registration, you may do so at any time after in the Attendee Service Center.

Please note - when booking your room the system will display your full nightly rate to include all applicable taxes.

Hotel Block Deadline:
Friday, June 16, 2023, 5PM ET

Room Block Rates:
Single/Double Occupancy: $304.00CAD per night
Triple Occupancy: $324.00CAD per night
Quadruple Occupancy: $344.00CAD per night

Check-in/Check-out: Check-in: 3:00 pm, Check-out: 12:00 pm
Key Amenities: CDC-Certified Enhanced Cleaning Procedures, fitness room, heated pool, and sundeck, and more
Parking: Daily: $40.00CAD; Valet: $40.00CAD

What Does My Registration Include?

Full Conference Registrants Recieive:

Access to three days of conference education sessions
Access to the Sunday night welcome reception
Access to two Keynote presentations
Exhibit Hall entry
Breakfast and lunch provided Monday, Tuesday and Wednesday
Access to the Exhibit Hall Pub Crawl on Monday night
Access to the Canada Party on Tuesday night
Pre-approval for CRA, CRM, and IGP credits

Keynote & Connect Pass Registrants Receive:

Access to the Sunday night welcome reception
Access to two Keynote presentations
Exhibit Hall entry
Access to the Exhibit Hall Pub Crawl on Monday night
Access to the Canada Party on Tuesday night

Forms of Payment Accepted

Participants can pay via credit card during registration that will be securely processed.

If a participant cannot pay for registration by credit card, checks and wire transfers are accepted. Please select the "Send Invoice" option during the payment step.

If paying by check, please contact conference@armaintl.org for mailing instructions.

Cancellation Policy

Registration Cancellation Policy:
Cancellation requests received by May 16, 2023, will be subject to a 20% cancellation fee. Cancellation requests received May 17, 2023, through June 16, 2023, will be subject to a 50% cancellation fee. All refund requests received after June 16, 2023, will not be honored or transferable to future conferences unless you meet the requirements of one of the below stated cancellation policy clauses. Substitutions are encouraged.

All cancellations must be received in writing; made by the registered attendee and/or credit card holder; and must include the name of the attendee and/or transaction number. Please send all written cancellations to Conference@armaintl.org.
Refunds will be issued via the original payment method used no later than 30 days after cancellation has been approved.
No-shows will not receive a refund or credit toward future ARMA Canada Information Conferences.

Substitution Policy:
Substitution of registration is permitted through July 7, 2023, with written consent. Any substitution must be of the same type (that is, for Member, and Non-Member for Non-Member). The individual submitting the substitution request is responsible for all financial obligations. A $100 administrative fee will apply for each substitution.

Travel Restrictions:
If travel restrictions are imposed in the country where the registrant is traveling from, and these restrictions prohibit that registrant’s attendance at this event, you will have the option for a full refund or to put the value of registration towards the 2024 Conference.

Event Cancellation/Postponement/Repurposing:
ARMA International is committed to the safety and well-being of all its members and will take all appropriate precautions to ensure the all live events are safe. If ARMA International must cancel an in-person event due to low registration; public health issues and/or government policy; or other circumstances which would make the event non-viable, ARMA International will offer registrants a full refund. Should ARMA International postpone the event, your registration will be transferred to the same event at the new, future date, with an option to request a full or partial refund. ARMA International is not responsible for reimbursement of any expenses incurred related to the cancellation or postponement of an event.

Marketing & Communications Policy

By registering for the ARMA Canada Information Conference 2023 you agree to receive conference related emails, text messages, and other electronic communications from ARMA International. You acknowledge that your contact information will be entered into the ARMA Canada Information Conference 2023 event registration system, app, and website.

By registering for ARMA Canada Information Conference 2023, you acknowledge that ARMA International may share your name with The Westin Harbour Castle, Toronto in a registration list to audit rooms for the event housing block and flag for inclusion in the group block for on-site room deliveries.

By registering for the ARMA Canada Information Conference 2023, you grant ARMA International explicit permission to include your email address in a list provided to attendees, exhibitors, and business partners participating in the event. If you’d like to opt out, please email Conference@armaintl.org.

By registering for the ARMA Canada Information Conference 2023, you grant full permission to ARMA International to use and distribute any images, videos, and audio of you captured at our event for the purposes of event documentation, media coverage, or future promotion. Photographs and videos may be published on ARMA International’s website, social media accounts, or in other digital and print publications. If you’d like to opt out, please email Conference@armaintl.org.

To learn about ARMA International’s Privacy Policy, please CLICK HERE.

Code of Conduct

ARMA International is committed to providing a safe, productive, and welcoming environment for the entire RIM/IG community and ARMA International staff. All conference participants, including, but not limited to, attendees, speakers, volunteers, exhibitors, sponsors, staff, and service providers, are expected to comply with this code of conduct. It applies to all ARMA International events, including those sponsored by companies and organizations held in conjunction with ARMA International, in public or private facilities.

ARMA International does not tolerate any form of discrimination or harassment. In response to any incident of unacceptable behavior, ARMA International reserves the right to take any action deemed necessary and appropriate, including immediate removal from the event without refund and the right to prohibit attendance at any future event.
Examples of Unacceptable Behavior

Harassment, intimidation, or discrimination.
Physical or verbal abuse.
Inappropriate verbal comments related to gender, age, pregnancy, marital status, sexual orientation, disability, personal appearance, race, religion, or national origin.
Inappropriate use of nudity and/or sexual images in public spaces or in presentations.
Harassing, threatening, or stalking.
Unwanted touching, unwanted remarks of a sexual nature, unwelcome comments about someone’s body or personal appearance, and unwelcome attention.

If you experience harassment or notice that someone else is being harassed, contact either Nathan Hughes, at nate.hughes@armaintl.org, or Tricia Smith, at tricia.smith@armaintl.org, so that we may investigate and take appropriate action.

Responsible Drinking
At ARMA International events, including receptions, where both alcoholic and non-alcoholic beverages are served, attendees and staff who choose to drink alcoholic beverages are expected to drink responsibly. ARMA International and convention, hotel, or venue event staff have the right to deny service to attendees for any reason and may require an attendee to leave the event.

Personal Safety and Security
ARMA International is committed to providing a safe and secure environment at its events by working with venue staff to make sure everyone is safe. We ask that attendees report any questionable or concerning activity to ARMA International or convention, hotel, or venue event staff.

Be aware of your surroundings at all times.
Do not wear earbuds.
Use the buddy system when walking to and from event venues, including networking event locations during early or late hours.
Don’t wear your meeting badge on the street. Take it off as soon as you leave the building/venue.
Don’t carry a lot of cash or credit cards. Leave in your hotel room safe.
Don’t leave personal property unattended anywhere, anytime.

ARMA International reserves the right to, in its sole discretion, refuse entrance to the conference and/or remove any individual whose behavior is disruptive and/or is not consistent with the character and purpose of the event. All ARMA Canada Information Conference 2023 badges are the property of ARMA International and must be returned upon request.

ARMA Meeting & Events Entry Policy

At this time ARMA is not requiring proof of COVID-19 vaccination status or a negative test result to attend an ARMA in-person meeting or event. Mask-wearing at ARMA meetings and events is optional.

ARMA expects attendees to take responsibility themselves and to not attend in-person meetings and events if feeling sick or have tested positive for COVID-19. ARMA will be following guidance from the Centers for Disease Control (CDC) and The Public Health Agency of Canada on measures to reduce infection from COVID-19 and to protect against severe complications. For more information, please visit: https://www.cdc.gov/coronavirus/2019-ncov/vaccines/stay-up-to-date.html. and https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html.

ARMA's Meetings & Events Entry Policy is subject to change based on COVID-19 community levels and any updated guidance from federal or state officials in localities hosting an ARMA in-person meetings or events. Guidance on COVID-19 is continually updated, and ARMA appreciates the understanding of its stakeholders as we seek to provide valuable, timely face-to-face programming while prioritizing the health and safety of our members.

Registration Hours

Registration will be located in the Metropolitan Foyer. Please follow onsite directional signage for the hotel conference center.

Hours:

Sunday, July 16: 8:00am -7:00pm
Monday, July 17: 7:00am - 5:00pm
Tuesday, July 18: 7:00am - 5:00pm
*Wednesday, July 19: 7:00am - 2:00pm

*Registration on Wednesday, July 19 will be in the hotel main lobby

Time Zone

Toronto, Ontario is in Eastern Time zone (ET).

Dress Code

The dress code for conference is business casual. Consider dressing in layers because the meeting rooms can be chilly.

Special Accommodations

Please contact ARMA at Conference@armaintl.org with any ADA requests. This request should be submitted as soon as possible, and no later than 3 weeks from the start of the event.

For any dietary needs, please complete this question accordingly during the registration process.

Other Questions?

Your name, phone number and email address may be included in pre and post conference attendee lists that can be used by exhibitors/business partners affiliated with ARMA Canada Information Conference 2023 for promotional purposes. If you wish to have your information removed, please contact Conference@armaintl.org.

If you don’t see your question answered here, please contact our team at conference@armaintl.org.