General Sessions

Introducing the 2019 General Sessions' Speakers
 

Keynote: Jake Poore
Destination of Choice: Creating Loyalty and Value by Designing World Class Patient Experiences
Thursday, August 22

Jake Poore is President and Chief Experience Officer of Integrated Loyalty Systems, a company dedicated to elevating the human side of health care by helping their cliants to design and execute patient-driven cultural blueprints.



Celeste Headlee
Adding Value through Communication: How to Have Conversations that Matter

Friday, August 23



Matt Havens
You're Not an Acronym: A Practical Approach to Leadership

Saturday, August 24



Maja Kazazic
Positivity and Success in the Face of Adversity

Saturday, August 24

 

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