General Sessions

Introducing the 2019 General Sessions' Speakers

Keynote: Jake Poore
Destination of Choice: Creating Loyalty and Value by Designing World Class Patient Experiences
Thursday, August 22

Jake Poore is President and Chief Experience Officer of Integrated Loyalty Systems, a company dedicated to elevating the human side of health care by helping their clients to design and execute patient-driven cultural blueprints.

William Rutala, MS, MPH, PhD
Best Practices for Disinfection of Noncritical Surfaces in Health Care Facilities

Thursday, August 22

Matt Havens
You're Not an Acronym: A Practical Approach to Leadership

Saturday, August 24

Celeste Headlee
Adding Value through Communication: How to Have Conversations that Matter

Friday, August 23

Maja Kazazic
Positivity and Success in the Face of Adversity

Saturday, August 24


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