Full Schedule

Recognizing how conflict affects individuals mentally and physically (both with others and internally) sets the stage for understanding the importance of managing and de-escalating conflict effectively, which is key to proactive management. Providing concrete strategies for de-escalating tense situations empowers participants to navigate conflict effectively. Educating about the involuntary physiological responses to stress demystifies unexpected reactions, because stress hormones do not differentiate between real and perceived danger. A structured approach, called L.E.A.R.N., provides a practical framework for managing conflicts, serving as a roadmap to follow when faced with challenging situations. Overall, this well-rounded program addresses both the psychological and practical aspects of conflict management. It equips attendees with skills and understanding needed to navigate heated disagreements confidently and effectively.