FAQs

Refund FAQs

• Tickets purchased before August 1^st are eligible for a refund according to the following schedule:
  - 75% refund if requested prior to May 1, 2021
  - 50% refund if requested after May 1, 2021, but before July 1, 2021
  - 30% refund if requested after July 1, 2021, but before August 1, 2021
  - All refunds are subject to a $50 processing fee

• Ticket holders may request a voucher for the face value of their ticket amount in lieu of a partial refund at any point until August 1^st.

• In the event the conference is rescheduled or moved to a fully virtual format due to local, state, or federal mandate, full refunds will be given for 30 days following the announcement. After those 30 days, voucher credit will be issued for the difference in live and virtual tickets which can be applied to additional courses in 2021 or 2022. Should an attendee prefer to roll all credit to 2022, this will also be allowed.

• Refunds will be issued back to the original ticket buyer and credit card. Aesthetic Next will not be able to delegate refunds to anyone else or place a refund on a different card.

• In the event an attendee cannot attend due to local, state, or federal mandates restricting their travel (including international regulations), their ticket will be transferred to a virtual option with the difference returned as a 2021 or 2022 voucher. 

• In the event, a speaker cannot attend a workshop where he or she is the only presenter due to local, state, federal, or international guidelines and the organizers are unable to provide a similar live experience (additional speaker), attendees will have livestream access to the speaker during a simulcast session onsite. The difference in a virtual and live ticket will be credited back via a voucher to live attendees.

• In the event a refund is requested on a multi-ticket order where a quantity discount has been given, refunds will be awarded starting from the lowest price ticket.

Attendance FAQs

• Due to the circumstances surrounding COVID, all attendance limits are final. We will be unable to force people into courses, change courses, etc. Every seat must be accounted for to ensure our safety precautions are in enforced. 

• In the event our venue is able to open more capacity for rooms based on changing CDC guidelines, we will offer additional tickets to those courses on a first-come, first-serve basis. 

• There may be instances where the attendee group will be split in half to enjoy rotating experiences as to accommodate CDC guidelines. In the event this occurs, Aesthetic Next will split the groups based on registration time. This decision will be final. Please stay in your group in order to maintain safety compliance. 

• The attendance limit of the hands-on, small group cadaver lab is final. 

• In the event an attendee comes to Aesthetic Next 3.0 but is unable to attend once onsite due to COVID restrictions (positive test, temperature), they will be able to attend virtually and the difference in their live ticket will be credited back as a voucher for additional classes in 2021 or 2022. 

• Attendees who purchase a live ticket have access to the virtual platform during the entire meeting. For additional access to general admission-related content, they must purchase a virtual add-on pass. 

• Live attendees may purchase virtual workshop access if they have a time conflict during the live event while attending a separate live workshop. 

• Live workshop attendees have 60-day access to the workshop content as part of their ticket. 

• In order to attend any session or event other than a specific workshop, an attendee must have a General Admission pass. This includes general admission sessions, meals, vendor-sponsored events, breaks, etc.