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Frequently Asked Questions

Question: How do I register myself?
Answer: Advance online registration for ACHI’s National Conference will open December. You will need your http://www.healthycommunities.org/ login (this includes the email address that you use to access the ACHI website with) and password. If you’ve forgotten either one, please use the “forgot my password” link. If you’ve never registered, create a new account.

Question: How do I register another person or more than one person?
Answer: You can register another person or additional persons individually; you can register only one person at a time and you will need to know each person’s email address, the email address for each person must be unique (if they are an ACHI member you will need to know the email address that is associated with ACHI Membership).

Question: What payment types do you accept?
Answer: You can pay four ways:
  • Credit card: American Express, Visa, MasterCard
  • Check: Please print "302CONF20" on the check and mail, along with a printed copy of your confirmation, to:
American Hospital Association
75 Remittance Drive, Suite 1885
Chicago, IL 60675-1885
  • Purchase Order: ACHI does not accept Purchase Orders
  • Cash: Cash payments are only accepted on-site at the conference.
Question: I don’t have payment ready right now. Can I add payment later?
Answer: Yes. Select the “pay with check” option on the payments page. If you choose to pay with a check, your registration will not be confirmed until your check is received; all checks must be received by DATE otherwise attendee must present the check or another form of payment onsite to complete conference registration. You can pay with your credit card by accessing the “attendee service center” on the conference registration page.

Question: I need a copy of an invoice/receipt. How do I get one?
Answer: An invoice/receipt is emailed with each conference registration confirmation. If you’ve added payment at a different time, you can get an invoice by logging in to the Attendee Service Center.

Question: I don’t know what workshops or site visits I want to attend right now. Can I add them later?
Answer: Yes! Simply log back into the Attendee Service Center when you are ready to decide. Workshops and site visits can fill up without notice and are on a first-come, first-serve basis.

Question: How can I sign up for/receive Continuing Education?
Answer: The cost of Continuing Education is now included in your registration fee; no additional sign up is required. Please expand the “Education” menu on ACHI’s conference registration page to download the CEU form; the form will also be available onsite at the registration desk. CHES credits will be offered during this conference.

Question: Can I register for more than one workshop or site visit?
Answer: No, because all the workshops are occurring at the same time; and both the site visits occur at the same time. 

Question: How do I get the student registration rate?
Answer: Please email proof of student status to achiconference@aha.org and you will be provided a discount code.

Question: How do I get a group registration rate?
Answer: You have to have an ACHI Group Membership; to confirm that you are part of a group membership please contact achiconference@aha.org.

Question: Is there a paper registration form?
Answer: No, you can register for this conference only online.

Question: Something in my registration (my name, the registration type, etc.) is wrong. How do I change it?
Answer: Log into the Attendee Service Center and you can edit your profile.

Question: I need to substitute someone else from my company.
Answer: You can send substitutes at any time. You can log into the Attendee Service Center with the new attendee’s name, email address, phone number and job title. Please note if the new attendee is not a member and the registrant is a member the new attendee registration fee will cost more.

Question: I need to cancel. Can I get refunded?
Answer: Registrants unable to attend may submit a cancellation via the Attendee Service Center. Cancellation requests must be made by May 15, 2020. A cancellation fee of $250.00 will apply. All cancellations requests after May 15, 2020 will be subject to forfeiture of the entire registration payment. Attendee substitutions will be granted until June 17, 2020.

Question: What does my registration fee cover?
Answer: Full conference includes admittance to sessions, the exhibit hall, conference meals, the Welcome Reception, continuing education, and any special events at this year’s conference. Single-day registration includes admittance to sessions, the exhibit hall, continuing education, conference meals on the day which you attend and any special events on your selected day.

Question: What meals are provided?
Answer: Please check the conference schedule to see meals.

Question: What if I need a vegetarian meal or have a food allergy?
Answer: There is a question during the registration process that asks you to enter any dietary requests. If you missed that while registering, please access the “attendee service center” so we can accommodate your needs.

Question: I need a copy of your W-9.
Answer: Please email achiconference@aha.org to obtain a copy.

If your question was not covered here, please email achiconference@aha.org.


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