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Attendee FAQ



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Advance online registration for ACHI’s 2018 National Conference will open November 1, 2017. You will need your http://www.healthycommunities.org/ login (this includes the email address that you use to access the ACHI website with) and password. If you’ve forgotten either one, please use the “forgot my password” link. If you’ve never registered, create a new account.

You can register another person or additional persons individually; you can register only one person at a time and you will need to know each person’s email address, the email address for each person must be unique(if the registrant is an ACHI member you will need to know the email address that is associated with their ACHI Membership).

You can pay three ways:

  • Credit card: American Express, Visa, MasterCard
  • Check: Please print "302CONF18" on the check and mail, along with a printed copy of your confirmation, to:

American Hospital Association

75 Remittance Drive, Suite 1885

Chicago, IL 60675-1885

  • Cash: Cash payments are only accepted on-site at the conference.

Purchase Order: ACHI does not accept Purchase Orders

Yes. Select the “pay with check” option on the payments page. If you choose to pay with a check, your registration will not be confirmed until your check is received; all checks must be received by March 5, 2018 otherwise attendee must present the check or another form of payment onsite to complete conference registration. You can pay with your credit card by accessing the “attendee service center” on the conference registration page.

An invoice/receipt is emailed with each conference registration confirmation. If you’ve added payment at a different time, you can get an invoice by logging in to the “attendee service center”.

Yes! Simply log back into the “attendee service center” when you are ready to decide. Pre-Conference Workshops and offsite visits can fill up without notice and are on a first-come, first-serve basis.

The cost of Continuing Education is now included in your registration fee; no additional sign up is required. When you arrive onsite at the conference you will be provided with instructions on how to obtain your Continuing Education Credits. Social Worker CEUs and CHES credits will be offered during this conference.

No, because all the Pre-Conferences are occurring at the same time; and both the Off-site Visits occur at the same time.

No, you can register for this conference only online.

Log into the “attendee service center”, and you can edit your profile.

You can send substitutes at any time. You can log into the “attendee service center” with the new attendee’s name, email address, phone number and job title. Please note if the new attendee is not a member and the registrant is a member the new attendee registration fee will cost more.

Registrants unable to attend may submit a cancellation via the “attendee service center” (ASC). Cancellation requests must be made by February16, 2018. A cancellation fee of $200.00 will apply. All cancellations requests after February 16, 2018 will be subject to forfeiture of the entire registration payment. Attendee substitutions will be granted until March 16, 2018.

Full conference includes admittance to sessions, the exhibit hall, conference meals, the Welcome Reception, Continuing Education Credits, and any special events at this year’s conference. Single-day registration includes admittance to sessions, the exhibit hall, Continuing Education Credits, conference meals on the day which you attend and any special events on your selected day.

Please check the ACHI’s Website as we get closer to the event.

There is a question during the registration process that asks you to enter any dietary requests/restrictions. If you missed that while registering, please access the “attendee service center” so we can accommodate your needs.

Please email communityhlth@aha.org to obtain a copy of ACHI's W-9.

If your question was not covered here, please email communityhlth@aha.org.

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